Frequently
Asked Questions
1. Why buy a used
truck, trailer or tractor?
New trucks
lose 40% of their value in the first year of ownership. Used trucks
offer the same service and reliability for a fraction of the cost
of new. Buck's Trucks can source the exact truck, trailer or tractor
that you need at a cost you can afford. We buy and sell literally
hundreds of beverage trucks and trailers annually.
2. How can I buy a
truck that I haven't ever seen before - especially a used truck?
We guarantee
our trucks to be exactly what we say they are. This means the specifications
on paper match the actual truck. Also, any trucks that you buy from
us will be in the condition that we represent it in or you don't
have to buy it.
3. What if I have
a major breakdown within a few days or weeks of buying a truck from
you?
If the truck
has been represented to be in good running condition, then we will
bear some of the responsibility of covering the repair costs. We
are not and never have been a company that will say "you bought
it, you pay for it." We will work with you to resolve the issue
fairly.
4. What if I receive
a truck from you and it is not in the condition that I was told
that it would be in?
A number of
things will happen in this case. First, we will agree on what is
wrong with the truck and attempt to reconcile the concern. This
could mean that we pay for a fix or share the cost with the purchaser.
If the dispute cannot be reconciled or if the customer is still
ultimately unhappy, we will gladly take the truck back.
5. Have you ever taken
a truck back that a customer did not want to keep?
Yes we have.
There have been times (rarely) that a customer was not satisfied
with a truck's condition or specifications when it was received.
In those situations we took the truck back and the customer was
not obligated in any way.
6. What type of warranties
do you offer with the trucks you sell?
That's a tough
question when you are talking about a used truck. We typically do
not offer warranties with trucks that we sell. However, we do stand
behind the trucks that we sell within 30 days of purchase for major
items. In other words, we won't leave someone out in the cold if
they buy something from us and have a major problem soon after purchasing
it.
7. Do you offer refurbishment
services?
We do provide
refurbishment services. Through an
extensive network of refurbishment centers nationwide, we provide
paint and body work, parts replacement, decal application and a
host of other refurbishment services.
8. Do you take trade-ins?
We do accept
trade-ins on all beverage trucks, trailers and single-axle tractors.
9. Do you offer a
lease program?
We offer competitive
lease programs through third party companies that specialize in
leasing trucks and equipment.
10. What exactly does
trade term condition mean?
The fine details
vary, but in general across the industry "Trade Terms &
Conditions" means the following:
· Drive and power
train in good working condition
· All lights, gauges, etc in good working condition
· Brakes & tires are 50% or better tread or lining
· No broken or cracked mirrors or glass
· Less than $250 incidental body damage anywhere on truck
11. When do I pay
for the truck?
Trucks are
normally paid for when they are picked up. However, we routinely
sell to customers that have not seen the truck that they are purchasing.
In this case the balance of payment is due when the truck is received, after the
customer has had ample time to inspect it and make sure that it
is right. We also routinely ask for a deposit of at least 20% to secure the deal.
12. How do you handle
transportation of a truck from its present location to mine?
We have a staff
of professional drivers that we work with as well as third party
subcontractors that are independently owned and operated. The method
of delivery will depend on what we are delivering, its origin and
destination, and how long we have to get it there.
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